Sunday, February 03, 2008
Tech Support: Part 2
(Strong Roz Chast influence I realized after I'd drawn it.)
So I opened the tablet today. It was still vertical. I looked up HP tech support on my hardtop computer, decided to try the phone since the chat was so impossible.
First person I got after yelling answers to the calm robo-voice was a woman named "Bubbly." I said, "you mean like bubbles?" She said that was her name. She'd never heard of the name Sally before. I spelled it very slowly. I asked if she could transfer me to someone who spoke English since I couldn't really understand her. "No", she said, "I'm all alone." And she sounded all alone out there in the Indian ethernet.
I disconnected, tried to think of something else to do, then gave in, hit redial. This time I got Tom, who was in some loud and lonely tech support chamber. He had a hard time spelling Sally too. After we'd been exchanging information for about ten minutes he told me I'd come to the wrong place, that he didn't know anything about my computer. But at least we had the chance to spend ten minutes together. ggrr. I had been connected to him by yelling into the phone, on command, "TABLET PC." "Thanks, you said Tablet PC, right?" You know how that goes. But Tom said he would transfer me.
This time I got an Amurican, it sounded as if he was maybe located at the Hoboken train station in a phone booth and hated his job. He said he could probably help me but not until after I'd FAXED my proof of purchase. I got chuffy and he got chuffy. I settled down. He said he'd help me anyway.
He directed me to the tablet settings in the control panel and explained where you change orientation from vertical to horizontal. That's all it was... and the fellow in HP chat was going to have me working away on the BIOS and reinstalling drivers.
So I spent a little time working on the snazzy machine, feeling friendly towards it again. I did this drawing of myself in a clam shell, subconsciously I guess it's a tablet. Trust me I'm not sitting on a pearl.